We have had to do some troubleshooting since we’ve transitioned to exclusively using GrayJay for communications, registration, and evaluation. Overall, the roll-out has been positive, but we are noticing a few common issues. Here are some tips for our registrants, if you, one of your family members or fellow a Whaler are experiencing difficulty with GrayJay:
Unsubscribed – a very common reason for registrants to cease to receive emails and notifications is because they’ve ‘unsubscribed’ to GrayJay communications. If you have done this, or suspect that may be the reason, please email communications@whalers.org and state that you give your consent to have your access reactivated.
Junk Mail – intermittently, GrayJay communications have been unwantedly filtered into registrants’ Junk Mail folders. Please add no-reply@grayjaysolutions.com (sender will be Dartmouth Whalers Minor Hockey Association) to your Contacts and Safe Sender lists to ensure that future messages are delivered to your Inbox.
Other ways to obtain schedules and updates:
Whalers Website – all Conditioning and Tryout groups are added to the Evaluations section of the whalers.org website, which also populates into the GrayJay Teams app, if you’ve downloaded it.
GrayJay Teams app – if you haven’t already done so, please download the app at your earliest convenience. This will be the app that all Whalers teams will be using for the season. Ensure that you have Notifications enabled so you will receive roster and scheduling updates as they are added to the app.
Social Media – There will be an increased effort to include scheduling updates through the Whalers Facebook (Dartmouth Whalers Minor Hockey Association) and Instagram (dartmouth_whalers_hockey) feeds while our registrants get used to using the GrayJay platform.
Any questions about Communications can be sent to communications@whalers.org.